Sportstec Support

Offerings & Packages

Sportstec offers different levels of support to meet the varying needs and requirements of our customers. Our support packages have been developed in conjunction with our customers with the objective that each guarantees value for your budget.

Our support model is designed around access - We guarantee the same quality of support in each of the options including the free assistance given via the website and email.

Sportstec support packages are annual commitments; with the support year beginning on the date of purchase. We highly recommend that support commitments are kept active to protect and maintain your investment, however your organization has the option to discontinue this service contract at any time.

Our support provides the user with 24 hour support access over the entire year. They are designed to provide customers with the support levels, at the budget they can afford

Support Users are provided priority access to software upgrades in order to take immediate advantage of any software enhancements or improvements, (upgrades are version changes where new functionality is added to the software,) to ensure that users may take advantage of the most up to date and cutting edge functionality and technology.

Email Support

Email and website support is available free of charge. Emails will be answered in the order that they are received.

Direct Phone Support

Our aim is to respond to all support calls within 2 hours, if not answered immediately.  All calls will be answered in the order that they are received.

Contact us now to find out more about Sportstec’s support package